FAQ

Where do my shoes come from?

Every pair is MADE TO ORDER. Shoes are designed in Beverly Hills, California and handcrafted in Italy. 

 

How long after I order do you start making the shoes?

Shoe production will begin once you receive an email ORDER CONFIRMATION. Shoes are made within 2-10 days. The ENTIRE process may take up to 3-4 weeks.

 

How long is shipping?

Due to current Global circumstances (COVID-19) this process time may vary. After production time, shipping time can vary between 3 - 17 days.

 

Am I able to return or exchange my shoes?

With our 100% satisfaction guarantee. Completely love your shoes or we will refund or replace your custom shoes(upon qualification)—no questions asked! For complete details, see our RETURNS page.

 

What can I expect when placing an order with Wunimbe?

At Wunimbe we want to ensure the delivery of a world class customer experience.

After each order, the buyer will receive a confirmation email with complete order details. Upon completion of production, you will then receive a completion email. Lastly, within our turnaround time window you will also receive an additional tracking email as well.

  

How do I qualify for a refund/exchange?

To qualify for a refund/exchange shoes must be in PRISTINE, UNWORN CONDITION in their original packaging. Shoes MUST be sent back to us within 15 days after receiving your order delivery. 

 

Who do I contact for a refund/exchange?

To start the refund/exchange process please CONTACT US. Please include RETURN along with your name and order number.