Frequently Asked Questions

Where do my shoes come from?

Shoes are designed in Beverly Hills, California and handcrafted in Italy. Every product is MADE TO ORDER.

 

How long after I order do you start making the shoes?

Shoe production will begin within 24-48Hrs of receiving an email ORDER CONFIRMATION. Please allow up to 3-4 weeks for production to be completed. Although shoe production typically completes within 12-14 business days after beginning. The entire order experience may take up to 5 weeks.

 

How long is shipping?

Due to current Global circumstances, this process time may vary based on location. After production time, shipping time can vary between 3-5 business days.

 

Am I able to return or exchange my shoes?

With our 100% satisfaction guarantee. Completely love your shoes or send them back on us (upon qualification)—no questions asked! For complete details, see our Returns/Exchanges page.

 

What can I expect when placing an order with Wunimbe?

At Wunimbe we want to provide and ensure a world class customer experience.

  

How do I qualify for a refund/exchange?

All returns are subject to assessment by us. Your return may not be accepted if your return does not meet our returns criteria so please ensure your item is of original condition with the original packaging. For more information please view our returns/exchanges page. 

 

Who do I contact for a refund/exchange?

To start the refund/exchange process please CONTACT US at returns@wunimbe.com. Please include RETURN in the subject line, along with your name and order number.