Frequently Asked Questions
What can I expect when placing an order with Wunimbe?
At Wunimbe we want to ensure and provide a world class customer experience.
Where do my shoes come from?
Shoes are designed in Beverly Hills, California and handcrafted in Italy. Every product is MADE TO ORDER.
How long after I order do you start making the shoes?
Shoe production will begin within 24-48 hours of receiving an email ORDER CONFIRMATION. Please allow up to 3-4 weeks for production to be completed. Although, shoe production typically completes within 12-14 business days. The entire order experience, from purchase to delivery, may take up to 5 weeks.
How long is shipping?
Due to current global circumstances, shipping times may vary between 3-5 business days after production and based on your delivery destination.
Am I able to return or exchange my shoes?
With our 100% satisfaction guarantee, completely love your shoes or send them back on us (upon qualification)—no questions asked! For complete details, see our Returns/Exchanges page.
How do I qualify for a refund/exchange?
All returns are subject to assessment by us. Your return may not be accepted if your return does not meet our returns criteria; so please ensure your item is in original condition with the original packaging. For more information please view our returns/exchanges page.
Who do I contact for a refund/exchange?
To start the refund/exchange process, please CONTACT US at firstname.lastname@example.org. Please include RETURN in the subject line, along with your name and order number.