FAQ

Where do my shoes come from?

Every product is MADE TO ORDER. Shoes are designed in Beverly Hills, California and handcrafted in Italy. 

 

How long after I order do you start making the shoes?

Shoe production will begin within 24Hrs of receiving an email ORDER CONFIRMATION. Please allow up to 3-4 weeks for production to be completed. Shoe production typically completes within 7-12 business days after beginning. The ENTIRE process may take up to 5 weeks.

 

How long is shipping?

Due to current Global circumstances, this process time may vary. After production time, shipping time can vary between 3 -17 days.

 

Am I able to return or exchange my shoes?

With our 100% satisfaction guarantee. Completely love your shoes or send them back on us (upon qualification)—no questions asked! For complete details, see our RETURNS page.

 

What can I expect when placing an order with Wunimbe?

At Wunimbe we want to provide and ensure a world class customer experience.

After each order, the buyer will receive an order confirmation email with complete order details. We'll notify you when order production begins. Upon completion of production, you will then receive a notice of completion email. Lastly, within our TAT window you will also receive an additional tracking email once your order has shipped.

  

How do I qualify for a refund/exchange?

To qualify for a refund/exchange shoes must be in PRISTINE, UNWORN CONDITION in their original packaging. Shoes MUST be sent back to us within 15 days after receiving your order delivery. 

 

Who do I contact for a refund/exchange?

To start the refund/exchange process please CONTACT US AT returns@wunimbe.com. Please include RETURN in the subject line, along with your name and order number.